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The CSCP Exam consists of three modules, each of which covers different topics related to supply chain management. The first module covers the fundamentals of supply chain management, including topics such as demand management, material requirements planning, and capacity planning. The second module covers supply chain strategy, including topics such as supply chain design and implementation, risk management, and sustainability. The third module covers supply chain operations, including topics such as inventory management, transportation management, and warehouse management.
APICS Certified Supply Chain Professional Sample Questions (Q400-Q405):
NEW QUESTION # 400
Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.
- A. Customer relationship management (CRM)
- B. Business process design
- C. Sales and operations planning (SOP)
- D. E-commerce
Answer: A
Explanation:
Implementing Customer Relationship Management (CRM) systems can help a company reduce its cost of sales while increasing customer loyalty. CRM systems centralize customer data, enabling personalized marketing, improved customer service, and efficient sales processes. By understanding customer needs and behaviors, a company can tailor its offerings and interactions to enhance satisfaction and loyalty, leading to repeat business and reduced customer acquisition costs. Business process design (A) and sales and operations planning (B) are crucial for efficiency, and e-commerce (D) can enhance sales channels, but CRM directly impacts customer relationships and loyalty.
References:
* Buttle, F., & Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies.
Routledge.
* Payne, A., & Frow, P. (2013). Strategic Customer Management: Integrating Relationship Marketing and CRM. Cambridge University Press.
NEW QUESTION # 401
Known barriers to implementing an integrated supply chain are:
- A. harmonized tariffs, free-trade zones and modes of transportation
- B. technology, information and measurement systems
- C. commercial invoices, incoterms and pro-forma invoices
- D. globalization, transit times and time zones
Answer: D
Explanation:
Section: Mixed questions
Explanation
NEW QUESTION # 402
In order to bring a new product to market quickly while maximizing customer value and minimizing costs, a company should leverage:
- A. top performing suppliers in the areas of quality, cost, and availability.
- B. concurrent engineering or participative design.
- C. e-commerce trading methods.
- D. crowdsourcing for design capital requirements.
Answer: A
NEW QUESTION # 403
The production scheduler for a bottleneck resource should:
- A. implement pull signals for production of the bottleneck resource.
- B. ensure a constant queue of work waiting to be processed.
- C. increase production lot sizes to increase utilization of resources.
- D. schedule additional preventive maintenance for the resource.
Answer: B
Explanation:
Section: Implementation and Operations
NEW QUESTION # 404
Which of the following strategies is used primarily for demand planning?
- A. Collaborative planning, forecasting, and replenishment
- B. Build-to-order scheduling
- C. Vendor-managed inventory
- D. Push-pull replenishment
Answer: A
Explanation:
Collaborative Planning, Forecasting, and Replenishment (CPFR) is a strategy used primarily for demand planning by improving coordination and collaboration between supply chain partners. Here's how it works:
* Collaboration: CPFR involves sharing information and plans between retailers, distributors, and manufacturers to create a unified forecast and replenishment plan.
* Joint Forecasting: Partners collaboratively develop demand forecasts based on shared data, reducing discrepancies and improving accuracy.
* Replenishment Planning: Using the agreed-upon forecasts, the partners jointly plan inventory replenishment to ensure optimal stock levels and reduce stockouts or excess inventory.
* Benefits: CPFR leads to improved demand visibility, better inventory management, and enhanced supply chain efficiency.
This approach fosters a cooperative relationship among supply chain partners, aligning their efforts towards meeting customer demand more effectively.
References:
* Barratt, M., & Oliveira, A. (2001). "Exploring the Experiences of Collaborative Planning Initiatives." International Journal of Physical Distribution & Logistics Management.
* Seifert, D. (2003). Collaborative Planning, Forecasting, and Replenishment: How to Create a Supply Chain Advantage. AMACOM.
NEW QUESTION # 405
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